I have a first-day rule. Any sign of trouble, even a whiff of a problem, and I walk. In hotel 13 I was gone before my first shift even started. I told my supervisor my mother had died and I had to go back to Scotland. I’ve never even been to Scotland, but I needed to be going far enough away that they didn’t expect me to come back. It wasn’t the hotel, or the way it was run, or even the other staff – the problem was the hotel had had someone like me in their midst before.
I don’t get nervous on first days. I used to, but I’ve had so many now I’ve had to keep a record so I don’t forget. This is my 21st first day working as a hotel cleaner. So it’s a significant milestone and cause for celebration, although a very private one.
The flutters in my tummy are not the nerves normally associated with starting a new job. Instead, they’re the flutters of excitement to get in and get going. Just give me the cleaning trolley, point me in the right direction and I will do the best job
in the world cleaning your hotel.
My only hope is that I’m left alone after day one – most establishments ‘buddy you up’ for a few days as part of your induction, to ensure you fully understand how they like things done in their hotel, although there really isn’t much difference between one five-star and another, or even one hotel and another, whatever the star rating. The only thing that varies is the level of cleaning finish to the rooms. You better make sure you can bounce a coin on a newly made bed in a five-star.
Usually my buddy-up person sees I know what I’m doing and quickly leaves me to my own devices. It’s an inconvenience to have someone follow you around all day, watching everything you do, as it means more work and often a longer day. I hate being asked to do it. Having someone looking over my shoulder disrupts my entire routine. The times I have had to supervise a new person, at the end of their first day, whether they’re able or not, I tell management they’re ready to go it alone. Sometimes they cope with the workload, sometimes they don’t. But there are plenty more hotel cleaning jobs, so I don’t feel guilty – or at least, I try not to – if they’re fired.
My plan today is simple: prove myself quickly so I’m let loose tomorrow. Oh, and most important of all, make sure everyone likes me…
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